Every question your shop gets, answered while they are still on your site.
Is it in stock, where is my order, can I return it. Answer in the chat, in German, French, Italian or English. When nobody is at the desk, it becomes a ticket you answer by email.
The same evening, twice.
One example out of a hundred a day: Lea, 21:40, on her phone, one question about an oak table.
After hours the same question becomes a ticket with a number. Lea gets your answer by email in the morning, from your own address, and can write back.
How a question gets answered.
Before the purchase, after it, and when nobody is at the desk.
Type / and the answer is written
Shipping terms, opening hours, a thank-you. Your team keeps them as saved replies and inserts them with a slash, team-wide or personal, in the visitor's language.
When the desk is empty, the message becomes a ticket
Outside your hours the chat takes the message, gives it a number and tells the visitor you will answer by email. Your reply goes out from your own address. Their answer lands back in the ticket.
The chat speaks the language of the page
The chat reads the language of the page it sits on. A visitor on your French pages gets French, on your German pages German, and the same for Italian and English. Your team keeps answering in its own language.
Built for shops between Geneva and St. Gallen.
Not a global tool with a Swiss flag on the pricing page. The chat, the tickets, the invoices and the hours were all made for how a shop here actually works.
- Four languages, one inbox
- The visitor writes in French, Italian, German or English. Your team answers in its own language and sees which one the visitor is using.
- People who answer, in the chat
- Questions about the product go to us in the same chat your visitors will use, and a person replies, in German, French, Italian or English.
- Hours in your timezone
- Set when you are at the desk. Outside those hours the chat says so, tells the visitor when you are back, and takes a ticket.
- Tickets from your own address
- Replies go out from [email protected], not from us. Customers answer the email and it lands back in the ticket.
Live on your site in ten minutes
- 1
Create your account
Name your company, pick your colours and the words your visitors see. The preview shows your own site with the chat on it before you save.
- 2
Paste one line on your site
We show exactly where it goes for Shopify, WordPress, Wix or your own code. The setup page tells you the moment the chat is live.
- 3
Answer from one inbox
Your team sees who is waiting, takes the conversation, inserts a saved reply with the shipping terms and closes with a thank-you. Tickets from after hours sit in their own list.
Everything in the subscription
There is one plan. These are the parts of it that shops use every day.
- A chat that opens on the question
- The visitor starts typing straight away. The chat asks for a name and an email itself, so a form never stands between the question and the answer.
- Tickets by email after hours
- Outside your hours the message gets a number and a confirmation. You reply from the inbox, the customer receives it from your own address and can answer back.
- Saved replies
- Shipping terms, opening hours, a thank-you. Type / in the composer and the text is inserted, in the language the visitor is using.
- One inbox for the team
- See who is waiting and for how long, take or hand over a conversation, leave internal notes. Owners choose who handles chat and who handles tickets.
- Hours, presence and a queue
- Online when someone is at the desk, away when nobody is, or always on. Visitors in line see their position.
- Ratings and a closing message
- Close with a message of your choice and let the visitor rate the conversation. The team page shows the averages.
CHF 49 a month. Every feature, every teammate.
Try it free for 7 days. We ask for a card only when you subscribe, and you can cancel from the billing page whenever you want. Your data stays until you decide otherwise.
Card payments through Stripe. Invoices in Swiss francs.
- Unlimited conversations and tickets
- Unlimited teammates
- Widget in German, French, Italian and English
- Tickets by email through your own mailbox
- Saved replies, queue position, ratings, business hours
- Install guides for Shopify, WordPress, Wix and your own site
Try it free for 7 days.
Questions shop owners ask us
- No. You paste one line of code where we show you, for your platform. If you can change the text on your website, you can install this. The setup page confirms the moment the chat is live.
- You subscribe for CHF 49 a month, or you do nothing and the chat stops showing on your site. Your conversations and settings stay. Subscribe later and everything is back as it was.
- Keep the form. The chat answers while the shopper is still on the product page, which is where the order is decided. The form answers the next morning.
- Yes, as many as you like, at no extra cost. Owners decide who handles the live chat, who handles tickets, or both.
- Yes. The widget shows the language of the page it is on, German, French, Italian or English. Your team works in its own language.
- Through your own email address. You connect your mailbox once, Google Workspace, Microsoft 365 or any SMTP, and replies from customers come back into the ticket.
- You can export or erase any visitor at any time and set rules that delete old conversations automatically. Card details go to Stripe and never touch our servers.